This privacy statement describes how HELIOS collects private information through the provided software applications and websites, including information we collect through the website and related mobile applications (collectively, 'domain names'), through our social media pages (collectively, 'social media pages') as well as other services we provide online and offline, and information collected from emails sent to you (collectively including domains, applications and social media pages, 'sites'). 'You' or 'User' means any individual who accesses or uses the Site. HELIOS will take the privacy of each user seriously and explain the aspects that are not applicable in the privacy statement. This policy does not apply to other third party services provided by you, does not apply to the user or management that not hired by HELIOS and does not applicable to information we receive or process as a software provider on behalf of our subscribers. For example, the information we receive through the reimbursement software service of HELIOS and the services provided to the user (collectively, 'subscription services'). Such information is subject to the products or services that are independently set by the applicable subscription service agreement privacy policy, and not this privacy statement.
You can contact us at privacy@huilianyi.com to request a copy of this privacy statement.
What types of information does HELIOS collect?
Personal Data
‘Personal Data’ means information that directly or indirectly identifies you or other individuals, which may include: name, title, company name, job function, expertise, postal address, telephone number, email address, browser and device information (includes IP) addresses, as well as information collected through cookies and other similar technologies. If you submit any personal data to us or to a service provider associated with the Site, you are entitled to do so and to allow us to use such information in accordance with this Privacy Statement.
Other Information :
“Other Information” means any information that is not and cannot be used to reveal your identity or other personal identities, such as information that has been permanently hidden and summarized information. We use this information to facilitate the operation of our website and for other purposes as described below.
How does HELIOS collect information?
We and our service providers collect personal data and other information in a variety of ways, including:
Via website: We collect information through the website, for example, when you apply for a free trial or demo, sign up for a webinar, contact us, subscribe to our email newsletter, download product content (such as a product white paper) or sign up for a trial of our software services.
Offline: We collect your information offline, such as when you attend one of our events, call our sales representative, or contact a representative of HELIOS. From the information you provided us:
Due to the embedded third-party service in our products, you need to provide some information to complete the booking. For example:
When you book your flight and train ticket, you need to provide at least the traveler name, ID type, ID number, email address, contact name, and mobile phone number so that the merchant can provide you with ticket reservation, information notification and subsequent refund and change.When you book a hotel, you need to provide at least the name of the person who will check in, mobile number, and email address so that the merchant can provide you with hotel reservations, information notifications, and subsequent refunds. For additional information to complete the purchase of the products or services are subject to the prompts or authorizations in the booking process. Please read carefully. At the same time, you can save the above information provided by you as frequently used information, so you can choose to use it directly in your future booking without having to fill it out again. You can book products or services for others through HELIOS. You need to follow the prompts to provide information about the actual traveler and occupants. Before providing HELIOS with the actual traveler's information, you ensure that you have obtained his/her consent and that he/she is aware of and accept this Privacy Policy. When you voluntarily provide information, HELIOS will collect information such as your location or your preferred communication method. This information does not identify you as an individual or as a user of any other website or application, unless used in conjunction with personal data.
Information from other sources: To enhance our ability to provide you with relevant marketing, offers and services, we obtain information about you from other sources, such as public databases, co-marketing partners, social media platforms and other third parties.
Via web browser or device: Most browsers or some information is automatically collected by your device, such as your media access control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, Language, Internet browser type and version, and the name and version of the site (such as the application) you are using. Your 'IP address' is the number of a computer that is automatically assigned to your Internet Service Provider (ISP). Whenever you visit a site, your IP address can be automatically identified and recorded in our server log file, as well as the time of the visit and the page you visit. Collecting IP addresses is a standard practice and is done automatically by many websites, applications and other services. HELIOS uses IP addresses to calculate the level of use of the site, to help diagnose problems with its servers, to manage sites, and to monitor areas that navigate to the HELIOS site.
Via application: When you download and use the application, we and our service providers track and collect app usage data, such as the date and time the app on the device accessed our server and the downloaded information and files based on your device number.
Via cookies and other similar technologies: 'Cookies' include common information in the form of small files that are placed on personal devices, making it easier for individuals to communicate and interact with the site. When you visit our website, we may send one or more cookies to your device.They enable us to store information about your device, which helps us to provide a good experience when you visit our website and to improve the services and features. HELIOS easily identifies automatic browser signals related to the tracking mechanism, which may include "no tracking" instructions. Please understand that our access to certain services can only be achieved through cookies, we will only obtain them if your browser's product add-on service is allowed, you can also modify it.
Via summarizing information: The summarized personal data does not identify you or any other users of the site (for example, we may summarize personal data to calculate the percentage of users with a specific phone area code).
How does HELIOS uses the personal data?
We use personal data to:
Respond to your inquiry and meet your requirements, such as sending you the materials and newsletters you need, as well as information and materials about our products and services.
Send you management information, such as information about the site and changes to our terms, conditions, and policies.
Send marketing messages to you based on applicable laws and based on your preferences, including emails and text messages that we think may be of interest to you.
Personalize your experience on the site by presenting products and offers customization to you. Used for our business purposes, such as data analysis, auditing, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our sites and services, identifying usage trends, determining the effectiveness of promotions, and operating and expanding our business activity.
We will:
a)     Follow the applicable law, including laws outside your country of residence;
b)     Comply with legal procedures;
c)      Respond to requests from public and government authorities, including public and government authorities outside the country of residence;
d)     Implement our terms and conditions;
e)     Protect our business or the business of any of our affiliates;
f)       Protect our rights, privacy, security or property, or our affiliates, in accordance with applicable laws;
g)     Allow us to obtain available solution or limit the damage we may suffer.
The legal basis for our collection and use of the above personal data will depend on the relevant personal data and the specific circumstances we collect. We will collect and use your personal data in a manner that is consistent with our legitimate business benefits, such as directly promoting HELIOS reimbursement platform and applications to potential business-to-business (B2B) customers. In some cases, the legal basis for processing personal data will also be based on your consent or we will need personal data to contract with you. In some cases, we may also have a legal obligation to collect personal data from you. If we ask you to provide personal data to comply with legal requirements or to contract with you, we will state at the relevant time whether you must provide your personal data (and the consequences if you do not provide your personal data).
How does HELIOS share the personal data it receives?
Subsidiaries and affiliates: We disclose personal data about our subsidiaries and affiliates as described in this privacy statement. Helios is the party responsible for managing personal data and using personal data.
Third-party business partners: HELIOS has worked with many businesses and worked closely with them to promote, sell products or other services. Please be understood for these purposes, in some cases these companies operate on the website. We may disclose personal data to our partners. For example, third-party business partners and HELIOS co-sponsored activities and other products; when you register for an event or product, we may share personal data with these co-sponsors to allow our partners to send you marketing information that may be of interest to you as permitted by applicable law.
Agents and service providers: When we contract with other companies and people, we may share your personal data, provide products or services to you, or communicate with you in other ways, such as providing promotions on our behalf, including removing duplicate information from customer lists, analyzing data, providing marketing assistance, billing and processing credit card payments to provide technical support for our services, provide customer service and perform analysis related to our products or services. We also provide your personal data to agents and service providers to validate or summarize the usage data we provide to our partners. When we share this information in this way, we require the agent or service provider to maintain the privacy, confidentiality and security of personal data.
HELIOS Blog and Social Media Page: You can also disclose personal data through websites, message boards, chats, profile pages and blogs, and other services where you can post information and materials. This information can be displayed in a public manner, such as through a search engine or other publicly available platform, and can be retrieved or searched by a third party. Please do not post any information that you do not want to disclose to the public.
Analysis and automated decision making: HELIOS combines the data obtained through the method described in section 2 to help us serve you better, and you can exchange and purchase by email at any time. HELIOS's marketers and salespeople are involved in this process and do not make automated decisions that can lead to legal effects or similarly significant impact on individuals.
Protect HELIOS and others: We consider it necessary and applicable to law enforcement, taxation, fraud prevention, credit risk agencies, and personal data of other companies and organizations because of the last point in section 3 above.
However, if HELIOS shares your information with its affiliates, we will use encryption, anonymization and other means to protect your information within the existing technology. In addition, without our consent, we and our affiliates will not share your personal information (including companies or individuals) publicly with any unrelated third parties without the consent of the law or the government.
How does HELIOS use and disclose other information?
We may use and disclose other non-personal information unless we request it in accordance with applicable law. If we are required to treat other information as personal data in accordance with applicable law, we will use or disclose it in the same manner as we use and disclose personal data. In some cases, we may combine other information with personal data (such as combining your name with the name of your organization). If the combination allows you to identify, we will treat the combined information as personal data, as long as it is merged.
How does HELIOS protect my personal data?
We have implemented appropriate organizational, technical and management measures to protect personal data within the organization, including security controls, to prevent unauthorized access to our systems. While we take reasonable steps to protect your personal data from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware that no security program or agreement guarantees 100% freedom from intrusion or hacking. Therefore, it is always a risk to share personal data online, but HELIOS will be safe and secure, and strive to ensure that user data is not stolen by hackers. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe your account is compromised), please let us know immediately by following the 'Questions, Concerns and Complaints' section below.
How do I access, correct, modify or delete information about me?
If you wish to access, correct, modify, delete or restrict the use or disclosure of any personal data collected and stored by HELIOS, or transfer it to another organization, please notify us at privacy@huilianyi.com. So that we can consider and respond to your request in accordance with applicable law. If you want to oppose the processing of your personal data for direct marketing purposes, please use the mechanisms outlined in section 9 ('What choice do I have?').
To protect your benefits, we only enforce requests for personal data related to the specific email address you send us to, and we need to verify your identity before implementing your request. We will respond to your request within 30 days.
Kindly be noted that we need to retain certain information for the purpose of recording and/or to complete any transaction that you initiated before requesting access, modification or deletion.
How long will HELIOS keep my personal data?
We will retain your personal data for a period of time to meet the original collection objectives, including pursuing our legitimate business interests, complying with our legal obligations, resolving disputes and enforcing applicable agreements.
What choice do we have?
You can always choose not to disclose information. However, if you choose to do so, we may limit your response to your inquiry or provide services to you. You can unsubscribe via unsubscribe link in the email, or send an email to privacy@huilianyi.com and choose not to receive marketing messages from our affiliates or our affiliates. We will comply with your request as reasonably practicable. Please note that if you choose not to receive marketing-related emails from us, we may still send you important management messages.
Can children use the website of HELIOS?
This website does not apply to people under the age of 18. HELIOS does not knowingly or specifically collect information from people under the age of 18 and believes that children of any age should obtain the consent of their parents or legal guardians before providing any personal data. If you believe that we have collected such information in error or inadvertently, please notify us at privacy@huilianyi.com so that we can remove this information from our servers.
Third party website:
The website allows you to link to other websites on the Internet through direct links or through applications such as the 'Share' or 'Like' buttons, and other websites may also contain links to websites. The information practices or content of such other websites are subject to the privacy statements of those websites and are not subject to this privacy statement. We encourage you to review the privacy policies found on such other websites, services, and applications so that you can understand how your information is collected and used. Again, please note that we are not responsible for the collection, use and disclosure policies and practices of other organizations, including data security practices, such as application providers, social media platform providers, operating system providers, wireless service providers or device manufacturers, including any personal data that you disclose to other organizations through the applications or social media pages.
Sensitive information:
We ask that you do not send or disclose any sensitive personal data (for example, social security numbers, racial or ethnic related information, sexual orientation, political opinions, religion or other beliefs, health, bio-metric or genetic characteristics, crime background or community membership), but if you provide us with sensitive information, we will take reasonable steps to protect your sensitive information.
Changes to this privacy statement:
HELIOS may modify this privacy statement from time to time. The "Effective Date" displayed at the top of this page indicates when the privacy statement was last revised. Any changes to this Privacy Statement will be effective when we post the revised Privacy Statement on our website.
International data transfer
Your personal data may be stored and processed in any country where we own the facility or in cooperation with our service provider, and by using this website or by disclosing information to us, you agree to the transmission of information outside of your country and may have different data protection rules than your country or country where you originally provided the information. If necessary, we will prepare a solution to ensure that personal data transferred outside the European Economic Area is fully protected, ie the European Commission standard contract terms.
Questions, Concerns and Complaints
Your privacy is very important to us. If you have any questions, concerns or complaints about how we collect and process your information as a data controller, please contact our Data Protection Officer (DPO). You can also send an email to dataprotection@huilianyi.com or write to Room 202, No. 16, Jinhuan Business Garden, Lane 1977, Jinshajiang Road, Putuo District, Shanghai, China.
Since email communications are not always secure, please do not include credit card information or other sensitive information in our emails.
HELIOS will take any privacy complaints seriously, and any complaints will be evaluated by relevant personnel in order to solve the problem in a timely and effective manner. We need you to work with us in the process and to provide us with any relevant information.
You have the right to complain to our data protection agency about the collection and use of your personal data. For more information, please contact your local data protection agency.

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